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This review was chosen algorithmically as the most valued customer feedback. This is a complete con, and scam through and through. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. Dont lie to customers. Thats no big deal, makes sense. Hi Mike, Im sorry if you felt the need to escalate this. All requests for the return must be made through Your online account or App after which the service retainer/deposit or any balance will be returned within 30 days to You once your agreement has ended and when You have settled Your account. Changes in an organization are about more than just policies. According to its policy, the retainer took 30 days to get back to the tenant. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. Repeated attempts to contact Customer Service have been blown off or ignored completely. After verifying my portal which ' my request for a retainer' had been disappeared, she sent me a form to let her know my bank information, which meant they didn't process my request until that day. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. Signed up for a membership because I needed a private office for a few days. The retainer fee doesn't guarantee a successful outcome. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. It is now 8 weeks and we have yet to receive the retainer refund when the website stated 4-5 weeks? Reserve a permanent desk in your favorite space, or simply drop in and hot desk at thousands of locations worldwide. Our change management certification course teaches you how to develop practical solutions for effectively implementing change in the workplace. The reason why we're asking all our customers to provide details online is to prevent fraud. When could I get my retainer back? We will then confirm your payment date and amount. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. And if you read the message, try to actually comprehend what the issue is rather than blowing it off. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. Regus Office rented: Wisma Atria Singapore Companies can ask for reviews via automatic invitations. Hi Hannah, Im sorry if you felt the need to escalate this. I realized that my 'request for a retainer' of my account portal had been disappeared. Remember me Share your photos and videos with others to prove the truth of your words. It is IMPOSSIBLE to get them to stop charging. Once we've received your information, your refund is processed within 30 days of the last day of your agreement. We may have received incorrect data. Thanks again for your comments which help us improve. So, the amount you can see in deposit balance tab on My Regus account is what you are going to receive after your contract terminates. Give your team a place to focus, thrive, and grow, while we take care of all the details. Why take the Change Management training from Reform Skills Inc? It is clean and smart and well organised. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. So last week I logged in to cancel my membership. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. We also ensure all reviews are published without moderation. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. think about how low this company is. For clarity, you were also charged a retainer top up. Date of experience: 07 April 2022 Reply from Regus 8 Apr 2022 Hi John, Thank you for your feedback. The complaint has been investigated and resolved to the customer's satisfaction. When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. If you need further help, pleasespeak with our team member who is already in touch with you. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. I will be taking legal action if this is not returned within 28 days (31/03/2023). Its a healthier, greener, flexible, and more cost-effective way to do business. Regus flagged by its software or its Content Integrity Team because they have been unable to verify my authenticity rather than returning my retainer back! dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. Whether you need a single desk or a whole building, want to drop in or stay for much longer, weve got all your immediate business requirements covered. The complaint has been investigated and resolved to the customers satisfaction. Appreciate your immediate reply. Hard revenue focused. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Thank you, Lorraine Brule Global Customer Service at Regus. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. August 31 She would do her best to escalate my process by letting them know this terrible status. You will regret signing with Regus. You should receive your refund within 30 days after your end date. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! Not only that, it's hard to get hold of their accounting department. We pay those as well. ive been trying to get my money back ever since. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. As you can see from your statement of account, available online (e.g. She apologized to me and promised me to rush to send me it by coming Wednesday. Where appropriate, well also take steps to prevent the situation from happening again. Customer service is simply poor. 2. Ts and Cs apply. Most organizations routinely introduce sweeping changes, to improve processes, accommodate shifts or follow new regulations. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Prices are subject to change and will vary depending on the specifically selected products and services. However, we will ask you to go through some security steps as part of our fraud-prevention policy. Students will become skilled at addressing the concerns of staff and enabling cooperation through strategic best practices. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. If you were to take direct space or a sublease you would also see these fees in your rent annually. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Eventbrite - Learning Zone Inc presents Agile and Scrum Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. Log in to access all our services and products Email. I would love the opportunity to help further but havent been able to identify your account. same goes with debt collector from malaysia that emailed me abt 3 months ago. Change management needs to be learnt and implemented through a structured approach so that employees are kept motivated and engaged. Unacceptable billing practices. The additional increase in your monthly fee is due to the annual indexation. You should request your retainer refund online (for security reasons) and it will be refunded within 30 days after your agreement end date. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. September 14 This company has the worst customer service I have ever experience in my life. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. I was a customer with a licensing agreement set to expire on December 31, 2022. Sent numerous emails to account. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. 7. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. This will surely increase the credibility of your complaint. Requesting your refund is easy. As expected, I didn't get any reply yet from Regus. *T&Cs apply. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. We use dedicated people and clever technology to safeguard our platform. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. We will then confirm your retainer refund date and amount in return. I sent a screen capture of the system error by email because of the error of 'Request of A Retainer' under the 'my account' of Regus portal. Turned up at 450 Bath Road, Heathrow. They said usually they will refund the retainer one month after the lease is over. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. Whether you work alone, youre growing a start-up, or youre running the worlds most successful corporation our network makes it possible to work near clients, colleagues, or family. BBB reports on known marketplace practices. Change management professionals guide organizations through these changes on the individual, organizational and enterprise levels by taking a people-first approach. We found a responsible person where we inform her about the problem. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. I update the bank information one time at the beginning of April and when I log in on May 17, the system asked me to enter the bank information again. The Regus has no issue when it comes with charged the rent and late fees; however, when asking them for a refund for the retainer, the same bank information will never work. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Combine information learn about implementing change management, its tools and industry best practice, facilitated by an experienced change leader. Its an automated process. It can take many months and still not response. Please email me at Lorraine.brule@regus.com with your company name and details. Avoid at all costs. Helpful (1) Alice C. on 9/22/20 after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. They signed me up for things that I didn't ask for - didn't realize it in the fine print. 25% off. Here is my summary to strive for a refund of the retainer. Verification can help ensure real people write reviews about real companies. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Company CEO: Linda Worthington Do not delete my post, I will copy and paste it to spread again and again. They are scammers, and incredibly dishonest. Available for as little as a day, or as long as you need. The retainer refund process will take approximately 30 days from the end date of the agreement and it's an automated process. It goes against our guidelines to offer incentives for reviews. I was using virtual office space. DO NOT give them your payment info, DO NOT sign with them. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. Were clear about this from day one. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. this is absolutely gross and scam. Change Management Certification Training ( 1- day course ), Fri, March 24, 2023, 9:00 AM 5:00 PM EDT, Fort Myers, FL Regus Bussiness Centre/Hotel Fort Myers, FL 33901 United States. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. Company Name: Max Dragon Technology Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. Eventbrite page will show up only the start dates of all training sessions. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Stay away!! Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Change Management Why this is important, Portfolio, Program and Project Management Overview, Organisational Maturity Model: Is my Organisation ready for embracing change, Organisational Maturity Model: Is my Team ready for embracing change, Change in organisations - using interactive facilitation and individual reflection and activity, Change how it impacts me - Tailored change manual to use in your organisation, Initiating change - using real life organisational change experiences, Launch and mobilise the change - use a case study and role plays to practise the concepts learnt. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. Its an automated process. This is a multi-location business. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! I would recommend that anyone considering using this company to think again! Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. Don't be fooled by that. Please advise what can we do to get back our retainer refund? October 23 As you did not process this correctly, the agreement continued an additional month. Went through the cancellation process but the system wouldnt cancel my membership until the end of November. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. I got an email from trustpilot. same goes with debt collector from malaysia that emailed me abt 3 months ago. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Get Regus can be contacted at (262) 832-3700. Hi, I signed a lease agreement with Regus for an office space with a first months and retainer/deposit amount. Build an instant presence wherever you need to be, at prime business locations. My Regus ID: ********. Have a question or issue with your current products and services? Theyre a great place to connect with colleagues, clients and other like-minded businesses. Such a transfer may require entry into a new agreement. Requesting your retainer refund is very easy: simply log into your online account (i.e. Your agreement end date is not until 10/31/2021. Manage your Regus account in one place and make bookings on the move.